🍷 Terms of Use & Our 365-Day Shipping Promise

By continuing to browse our website and upon placing an order, you agree to the following terms and conditions. If you do not agree with any part of these terms, please notify us within 24 hours of purchase. We will be happy to cancel and refund your order, minus any restocking fees or shipping costs already incurred. This website and its services are intended for individuals 21 years of age and older only. By using this site, you verify that you are of legal age. Please drink responsibly.

⚖️ Legal Ownership, Compliance & Use

By completing your purchase, you take title to and legal ownership of the wine at our facility. Because you own the wine, you are responsible for its transit; however, we are happy to suggest and coordinate an appropriate common carrier for you to choose from to handle the delivery on your behalf. Personal Consumption: Wines purchased are for personal consumption only and are not for resale. State Regulations: As the owner of the wine, you are responsible for complying with the laws and regulations of the destination state regarding the importation of alcohol. Fulfillment & Inventory: All sales are final at the time of purchase. While you take ownership immediately, we reserve the right to cancel an order and issue a full refund if the wine is unavailable due to inventory inaccuracies or if shipping to your destination is prohibited by law.

📍 The Perfect Shipping Address

Accuracy protects your wine from unnecessary transit delays. To meet the specific technical requirements of carriers like FedEx and UPS, please format your address as follows: Primary Street Address: Always use a physical street address. We cannot deliver to PO Boxes. The “Unit Identifier” Rule: It is important to distinguish between physical and virtual units: Apartments & Suites: For permanent physical units, please place the correct number on Address Line 2.PMB (Private Mailbox): For virtual units (like a UPS Store), you must use the PMB identifier on Address Line 2.Why it Matters: Proper labeling on Address Line 2 ensures the driver delivers directly to the correct entrance or receiving counter, avoiding “Address Not Found” errors.

🔄 Responsibility & Delivery Success

Need a Quick Correction? We are happy to fix address or carrier errors at no charge up to 7:00 PM PST the same day the order is placed. Once the order is being packed, there is a $27 charge for corrections or rerouting that will automatically be charged to the card used for the order. Click here to email us for Shipping Assistance Adult Signature (21+): Federal law requires the signature of a sober adult (21+) upon delivery. The First Attempt Rule: Our “Arrived Fresh” guarantee is only valid if the first delivery attempt is successful. Arretine Imports is not responsible for temperature damage if a delivery is missed. Returned Shipments & Refunds: We do not offer refunds for returned wines. If wine is returned due to failed delivery or address errors, a $27 restocking fee applies, plus the full cost of re-shipping.Damage Claims: Contact us within 30 days of shipping for carrier-damaged bottles.

🌡️ Industry-Leading Temperature Protection

To guarantee wine quality during extreme heat or cold, Temperature Control (TC) is our system default. Automatic Activation: Our system monitors temperatures along your entire route. If they are outside the safety zone, your wine automatically moves into our climate-controlled network at no additional charge. The Schedule: Climate trucks depart every Friday. The cutoff for the Friday truck is Wednesday at 9:00 PM PST with an estimated deliver of 2-3 Business days after the wine reaches the regional hub, generally by the following Friday. Tracking Note: Because the wine travels in a sealed climate trailer, your tracking number will not show “live” updates until the package is scanned at the destination hub (typically 3–5 business days after the Friday departure). Last-Mile Protection: During summer months, moisture-resistant ice packs (good for 72 hours) are added at the destination hub for the final local delivery leg. Our Pro-Tip: Shipping directly to a local FedEx Office or *UPS Store is the best way to ensure a successful first-attempt delivery! * Note, UPS Stores are individually owned and may at the owners discretion refuse alcohol shipments or require a fee for pickup. Please verify details with your preferred location prior to shipping to avoid potential redirect and return fees.